Privacy Policy

Data Protection Policy

Transparency when dealing with our customers' data is especially important to us. In the Data Protection Policy below, we therefore aim to keep you fully informed as to the type, extent and purpose of the collection, storage, use and processing of personal data on the website www.hunter.de. This Data Protection Policy is available to view on the respective website ("website").

Personal data is all information which refers to an identified or identifiable natural person; a natural person is regarded as identifiable if they can be directly or indirectly identified.

This Data Protection Policy applies to the use of data which we collect or become aware of in the scope of the use of the website. It does not apply to the websites and services of other providers, which one of our websites or one of our services might link to, unless this Data Protection Policy is lodged on those respective websites also. We recommend that you read the data protection policy of every other service provider you make use of them, in particular before you make your personal data available to them.

The provider of this website and the data controller as the responsible party within the meaning of data protection law is HUNTER International GmbH, Mittelbreede 5, Gewerbegebiet Niedermeyers Hof, 33719 Bielefeld, Germany, phone: +49 (0) 521 16399-500, email: info@hunter.de ("we"/"us").

You can retrieve this information at any time from our website and contact our data protection officer with questions or concerns.

1. Information on data processing

We process a range of personal data in particular when you visit our website. We only use your data in accordance with the applicable statutory provisions (in particular the provisions of the General Data Protection Regulation (GDPR), German Telemedia Act (TMG) and German Federal Data Protection Act (BDSG) new version) and this Data Protection Policy as well as, where applicable, in accordance with your prior consent.

In many cases we only use pseudonymised or anonymised data. In the case of anonymisation, your data is amended or abbreviated in such a way that it can no longer be attributed to a specific person. In the case of pseudonymisation, the processing of personal data is carried out in such a way that it can no longer be attributed to a specific person without the addition of further information, provided this additional information is stored separately and subject to technical and organisational measures which ensure that the personal data is not attributed to an identified or identifiable natural person.

2. Usage data

In addition to the information you actively provide to us, we automatically collect a range of data as users use our website, in particular on the manner and extent of the use of our services, which requires no action on the part of the user.

a. What data is automatically collected?

Automatically collected data includes not directly personal data, such as the time and duration of access to our website, the pages displayed and products viewed, search terms used and the web pages from which you came to our website as well as other data automatically transmitted from your PC or your mobile device e.g. in the form of internet log files with information in particular on the hardware used by you, your operating system, browser information, language settings, your screen resolution and your internet service provider.

b. For what purposes do we process usage data?

We use your data to enable your use of our services, to resolve technical problems, to ensure the continuous functioning of our products and services, to improve and further develop these according to the needs of our users and to advertise our products in a targeted manner.

We use the automatically collected (anonymised or pseudonymised) usage data, to the extent required to preserve legitimate interests and provided this is not precluded by overriding interests of the users in the protection of their personal data (legal basis: Art. 6 (1) (f) GDPR), in particular for the following purposes:

  • to be able to undertake targeted marketing measures on the basis of information on your usage of our website;
  • to ascertain the success of marketing measures, in particular conversion rates in the case of advertisements and newsletters;
  • to gain an improved understanding of user behaviour in order to optimise our website processes;
  • to ascertain your approximate location in order to offer country and language specific services and functions as well as statistical analyses on the use of our services;
  • to check the functionality of our website and eliminate any sources of error and security risks.


c. In what way is data automatically collected?

For the automated collection of usage data, we use technologies such as cookies, in order to collect passive usage data from our website without your active input. These include, in particular:

(a) Cookies

Cookies are small text files which are stored on your computer, or other end device, when you use our services. Usage data can be stored in these cookies, in order to record your preferences, log-in details and settings for future visits or to personalise the advertisments displayed within our website to the respective user. Where applicable, cookies are used to create links to information regarding the orders you place or pages you view. This information is used, for example, to track your shopping basket and ensure that you are not repeatedly shown the same advertising. In addition, we use cookies to offer you content and advertisements that are tailored to your interests and to record your usage of the website for statistical purposes.

In addition to the cookies that we set during the use of our services, where applicable third party providers can also store cookies when you visit our websites. This occurs because we have commissioned third parties to collect information for us, for example for statistical usage analysis (e.g. in the scope of the use of Google Analytics).

Most browsers are automatically set to accept cookies when visiting a website. You can deactivate cookies or set your browser to display a warning as soon as cookies are sent. However, when cookies are deactivated some sections of our website may not function properly. You can set your web browser so that a warning is displayed when there is an attempt to place cookies on your computer or so that the type of cookies permitted by you is limited.

We use cookies to the extent required to preserve legitimate interests, namely to enable an effective and user friendly website and provided this is not precluded by overriding interests of the users in the protection of their personal data (legal basis: Art. 6 (1) (f) GDPR).

For information on and management of cookies deployed by us, we use the service Cookiebot. You can view and modify your settings on the use of cookies on our website here.

(b) Internet log files

Where applicable, we also store log files which your PC automatically transmits to our webserver. These log files typically contain information about your computer or your end device, in particular browser type/version, operating system used, URL of the linking websites and date and time of the visit.
The legal basis for the processing is Art. 6 (1) first sentence (f) GDPR. The legitimate interest in processing the relevant data is that it makes accessing the website technically possible, optimises how the content is displayed for the user and enables the continued improvement/optimisation of the internet service in the future.

(c) Other technology

a. Google Analytics

We use Google Analytics on our websites, a web analytics tool from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland ("Google"). Google Analytics uses "cookies" which are stored on your PC and which enable an analysis of your use of the website. The information generated by the cookie includes, for example, browser type/version, operating system used, screen resolution, referrer URL (the website visited prior to this one), anonymised IP address of the computer used to access the website, time spent on individual pages, time of server request, time spent on individual pages, files downloaded, videos watched, advertising banners clicked on, active orders, sequence of clicks etc. You can find more information on the cookies used by Google here.

This information could, in some circumstances, be transmitted to one of Google's servers in the USA and stored there. Google has committed to complying with the Privacy Shield Agreement published by the US Department of Commerce between the EU and the USA regarding the collection, use and storage of personal data from EU Member States. You can find the corresponding certificate here.

We use Google Analytics on our websites with an IP anonymisation tool, with which your IP address, when collected by Google Analytics, is, in Member States of the European Union or in other states which are party to the Agreement on the European Economic Area, abbreviated beforehand and thus is transmitted by Google exclusively in anonymised form.

Google uses the information collected on our behalf on the basis of a contractual agreement entered into between Google and ourselves, in order to statistically evaluate the use of the website for us in aggregated form, to create reports on the website activities and behaviour of users on our website and to provide us with other analysis services related to the website and its use.

Comprehensive information from Google on data processing in connection with Google Analytics can be found here.

The maximum retention period we have chosen for data associated with cookies or user IDs and advertising IDs is 14 months. After this time period has expired, the data will be automatically deleted.

The legal basis for the use of Google Analytics is Art. 6 (1) first sentence (f) GDPR. The legitimate interest in processing the data is to analyse usage data and, on the basis of the knowledge gained, identify and remedy errors and to optimise the design of our website, including in relation to increasing the conversion rate.

As far as data processing based on Art. 6 (1) first sentence (f) GDPR is concerned, you have a right to object, without prejudice to other rights. For more on this, see Section 11 "Rights of the Data Subject".

You can prevent cookies being stored by adjusting your browser settings accordingly; moreover, you can delete stored cookies using your browser. Preventing or deleting cookies may render, in some circumstances, the use of certain functions of the website impossible or inconvenient.

In addition, you can deactivate the Google Analytics function using a browser add-on which you can download here: tools.google.com/dlpage/gaoptout. To do this, you must install that browser add-on on all devices you use. This prevents the analysis information from being sent to Google. Alternatively, you can set a so-called opt-out cookie by clicking on this link which prevents data being collected by Google Analytics in future. Please note, however, that on deleting cookies in your browser settings, this opt-out cookie will also be deleted and must be set once more.

b. Google remarketing

We use the service DoubleClick on our websites as well as other remarketing tools from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (“Google”).

DoubleClick and the other remarketing tools from Google use cookies in order to present you with relevant advertising. For this process, your browser is assigned a pseudonymised identification number (ID) in order to record your usage behaviour. The cookie enables Google and its partner websites to place advertisements, based on your previous visits to our website or other websites, which are tailored to your usage behaviour and which should therefore match your interests. The cookies do not contain any other information about your person. The information generated by the cookies is transferred by Google for analysis to a server in the USA and stored there. Google has committed to complying with the Privacy Shield Agreement, published by the US Department of Commerce, between the EU and the USA regarding the collection, use and storage of personal data from EU Member States. You can find the certificate here. Any transfer of data by Google to third parties is always performed in line with statutory rules or in the scope of the data processing. Under no circumstances will Google associate your data with other data collected by Google. You can find comprehensive information from Google on data processing in connection with DoubleClick and other Google remarketing tools here.

The processing of your data in connection with DoubleClick is based on our legitimate interest in being able to have advertising which has been deemed relevant to you on the basis of the use of our website presented to you and thus to be able to conduct more effective marketing measures (Art. 6 (1) first sentence (f) GDPR).

As far as data processing based on Art. 6 (1) first sentence (f) GDPR is concerned, you have a right to object, without prejudice to other rights. For more on this, see Section 11 "Rights of the Data Subject"

You can block the storage of DoubleClick cookies, as explained below.

You can prevent cookies being stored by adjusting your browser settings accordingly; moreover, you can delete stored cookies using your browser. Preventing or deleting cookies may render, in some circumstances, the use of certain functions of the website impossible or inconvenient.

In addition, you can deactivate the DoubleClick function using a browser add-on which you can download here. To do this, you must install that browser add-on on all devices you use. This prevents the analysis information from being sent to Google. Alternatively, you can deactivate the DoubleClick cookies on the website of the Digital Advertising Alliance using the following link, which enables you to set a so-called opt-out cookie. Please note, however, that if you delete cookies in your browser settings, this opt-out cookie will also be deleted and must be set once more.

c. Links to Google Maps

On our website, we incorporate links to the Google Maps service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland ("Google"), in order to show our location to users and to help them find us. If you visit these links, information (e.g. your IP address) is transmitted to Google's servers in the USA and stored there. This is done regardless of whether Google is providing a user account that you are logged into, or if there is no user account. If you are logged in to Google, your data will be directly associated with your account. If you do not wish this data to be associated with your Google profile, you must log out of Google before visiting our website.

Google has committed to complying with the Privacy Shield Agreement published by the US Department of Commerce between the EU and the USA regarding the collection, use and storage of personal data from EU Member States. You can find the certificate here.

You can prevent the transmission of your data to Google in the scope of the use of Google Maps by deactivating JavaScript in your browser settings, or by not using the corresponding link on our website.

Comprehensive information from Google on data processing in connection with Google Maps can be found here:

https://www.google.de/intl/de/policies/privacy/

d. YouTube

We have embedded videos on our website, which are technically stored on the servers of YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, ("YouTube"), a subsidiary of Google. All personal data which is processed in connection with the viewing of these YouTube videos is processed by YouTube and not by us.

The YouTube videos are embedded in "privacy-enhanced mode", i.e. no data about you is transmitted to YouTube, provided that you do not play the video. Only in the event that you start a video will personal data be collected by YouTube or transmitted to YouTube. We have no influence on this collection of data.

When you watch a video, YouTube receives information that you have accessed the page within our website, on which the video is embedded. This is irrespective of whether you are signed in with your existing YouTube/Google login information or not. If you are logged in, however, your data will be directly associated with your account. Information about what other information is processed can be found at: https://www.google.de/intl/de/policies/privacy/#infocollect.

If you do not want your YouTube/Google account profile to be associated with the playback of the video, you must log out prior to starting the video. YouTube stores your data as user profiles and uses it for the purposes of advertising, market research and/or tailoring the design of its website to meet users’ needs. Analysis of this type is carried out (including for users who are not logged in) in particular to deliver tailored advertising and can also be used to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles on YouTube.

You can find additional information regarding the purpose and extent of data processing by YouTube at https://www.google.de/intl/de/policies/privacy.

3. Contact form

We offer the possibility of making contact with our customer support through means of an electronic contact form. In the scope of queries sent in this way, the following information must be provided, which serves the mutual interests in the allocation of queries, the processing of the queries and the resolution of underlying problems (legal basis: Art. 6 (1) (b) GDPR and Art. 6 (1) (f) GDPR) and which is stored until the query has been resolved:

  • Title
  • First name, surname
  • Email address
  • Subject of the query

 
Further information may be supplied voluntarily.

We collect, store and use the data provided by you in the scope of making contact with us, exclusively for the purposes of processing the query and resolving the underlying problem, and it is deleted after fulfilling these purposes, provided that a retention beyond that or any other processing is not required for the fulfilment of the contract with you or to implement precontractual measures which are carried out at your request, (legal basis: Art 6 (1) (b) GDPR) or to fulfil a legal obligation incumbent upon us (legal basis: Art. 6 (1) (c) GDPR).

In the scope of such queries, we also collect information for statistical purposes about the number of queries sent in a certain period of time as well as the frequency of queries regarding specific subjects, in order to optimise our website and our customer service, provided that this is not precluded by users' overriding interests in the protection of their personal data (legal basis: Art. 6 (1) (f) GDPR). This data is stored and used exclusively in anonymised, aggregated form.

4. Disclosure of data to third parties

Generally, we do not pass on any personal user data to third parties without your express prior consent.

In order to provide some services, we work with service providers (e.g. payment service providers, hosting providers etc.) who may, in the course of providing the respective service, process personal data on our instruction and on the basis of a commissioned data processing agreement.

Moreover, your data is only passed on in special exceptional cases, where we are obliged or entitled to do so by statute or upon binding order from an official body.

5. Where is the data stored?

We store and process data collected in connection with the use of our website exclusively on servers located inside the European Union.

6. How do we protect your personal data?

We make all reasonable efforts to protect your personal data and to ensure the security of our systems using the latest available technology. To this end, we use, among other things, state of the art encryption methods (SSL encryption). At the same time, it should be noted that no type of transmission via the internet or method of electronic data storage is 100% secure. We can therefore offer no guarantee against unauthorised access to our servers and systems.

7. Duration of storage

Unless it follows otherwise from this Data Protection Policy, we store personal data which we obtain during the use of our website only for as long as the purpose for which you have entrusted it to us is fullfilled or for as long as we are obligated to do so under the law. Once the intended purpose no longer exists, your personal data is completely deleted.

8. Social media sites

On our website, we link to our company pages on the following companies' social media platforms:


Please note, in the event that you visit these linked sites, information may be collected and processed by the respective platform provider, which may be associated with your respective user account and stored and used according to the data protection provisions of the respective platform operator. Please take time to find out about the manner and extent of data use by the relevant platform operator before visiting the linked sites.

9. Rights of the data subject

a) You have the right to request confirmation from us on whether we are processing personal data concerning you. If this is the case, you have a right to information regarding this personal data (Art. 15 GDPR in conjunction with Sec. 34 BDSG (German Federal Data Protection Act)). This does not apply if

  • the data is only stored because it may not be deleted due to data retention rules set out in the law or the company statutes or
  • the storage is for the sole purpose of backing up data or data protection monitoring

and the provision of information would require a disproportionate cost and effort and any processing for other purposes has been excluded using appropriate technical and organisational measures.

b) You also have the right to request that inaccurate personal data be rectified and where applicable - taking into account the purposes of the processing - incomplete personal data be completed, including by means of a supplementary statement (Art. 16 GDPR). Moreover, in the cases set out in Art. 17 (1) (a) to (f) GDPR, you have the right to erasure of personal data provided none of the exceptions under Art. 17 (3) GDPR applies, as well as a right to restriction of processing in the cases set out in Art. 18 (1) GDPR. There is also a right to have data portability ensured in the cases laid out in Art. 20 (1) GDPR.

c) You have the right to lodge a complaint with the supervisory authority if you consider that the processing of personal data relating to you infringes the GDPR.

d) The right to object to processing on the basis of legitimate interests
To the extent the processing of data is based on Art. 6 (1) (f) GDPR ("legitimate interests"), you have the right to object at any time, for reasons related to your particular situation, to the processing of personal data concerning you. If you exercise your right to object, this can lead to you only being able to use our overall website or individual services or functions to a limited extent, or not at all.

To assert your rights or ask questions on the subject of data protection, you can contact us at any time, by post or by email. We are happy to help. You also have the right to complain to the competent data protection authority.

Last updated: 4 February 2019